Nancy and the installation team earn trust through upfront site inspections and straightforward advice; Ah Wai and colleagues work efficiently and complete the job to standard. One dispute over gas-refill logic clouds an otherwise consistently positive record, but 95% five-star ratings suggest isolated incident.
Two customers praise Mr Tang and the owner for transparent, thorough servicing that outperforms rivals, with honest advice on what's actually needed. One customer reports overcharging, ignored follow-ups, and a persistent smell after servicing three units, leaving unresolved complaints.
Most reviewers report consistent, reliable servicing over many years. Technicians like Leong and Wilson are noted as professional, explain problems clearly without pushiness, and work efficiently. One recent complaint raised concerns about unmentioned problems appearing only at a final inspection, though this stands against hundreds of positive multi-year relationships. Their website lists promotional rates and covers most of Singapore. Gas top-ups, chemical cleaning, and yearly contracts feature prominently in positive feedback. The business maintains strong retention across West, Central, North, and East zones.
Most customers praise Chan Brothers' technicians by name for speed, professionalism, and candid explanations of problems. Elvin, Mr Teng, Mr Koh, and others earn consistent mention. One long-term customer, however, reports years of aggressive upselling and repeated unnecessary gas top-up recommendations, including on a brand-new system only six months after installation-a pattern that destroyed their confidence. The tension is real: five-star reviews celebrate fair quotes and thorough work, but the dissenting voice flags a systematic pressure to add charges. Prospective customers should ask for written quotes upfront and seek a second opinion before authorizing refrigerant top-ups or chemical cleaning, especially early in a system's life.
Last updated 2026-08-11