How this site handles your information

SG Aircon Guide is an independent directory of air conditioning contractor businesses in Singapore, published by SG Heartland Guides. This page explains what information the site collects when you use it, where that information goes, and how to reach us about it.

We collect personal information only when you submit a form. A submission includes your name, email address, phone number, message, and any answers about the service or timing you selected. It also includes the page URL you were on and how you arrived at the site (the referrer and any UTM parameters), which we use to understand where enquiries come from.

Where your enquiry goes

Form submissions are processed by our lead-capture processor and delivered to the business you enquired about and to the operator of this site. If you asked a specific air conditioning contractor business for a quote, that business receives your details so it can respond.

Local storage

To keep attribution accurate, the site stores traffic-source details (referrer, landing page, UTM parameters) in your browser’s sessionStorage. This is first-party, lives only for the current browser session, and is not a tracking cookie: it never follows you to other sites and disappears when the session ends.

Analytics

Where analytics is enabled on this site, Google Analytics and Google Tag Manager may set cookies to help us understand which pages visitors use. Google’s own privacy policy applies to that data.

Other services involved

Loading a page here can involve requests to a small set of third parties, each of which sees standard request data such as your IP address: Google Fonts (typefaces), OpenStreetMap (map tiles), and, when enabled, Cloudflare Turnstile (form spam protection). Their own privacy policies apply to those requests.

Where listing data comes from

The business listings on this site are compiled from publicly available sources, including Google Business Profile reviews. We store derived analysis (scores, summaries, sentiment), not raw review text. If your business is listed and you want a correction or removal, the listing policy explains how.

Retention and your requests

Enquiry details are retained while they are needed to deliver and follow up the enquiry, and not longer than that purpose requires. You can ask for access to your information, or ask us to correct or delete it, by writing to hello@sgheartlandguides.com.