Five-star reviews from loyal customers praise skilled technicians, fair prices, and professional work. However, recent complaints show a troubling pattern: techs caused leaks and compressor damage, then ghosted customers; faulty gas top-ups left units not cold; appointment slots span an hour with no firm time. Responsiveness appears inconsistent and deteriorating.
All 11 reviews are five-star. Customers praise quick appointment booking, on-time arrival, and efficient chemical wash work that solves cooling issues. Technicians explain problems clearly and provide photos; staff squeeze in urgent requests same-day.
Silverback Aircon consistently delivers fast, thorough service backed by technicians who know their craft. Reviewers single out named staff members-Nyi Nyi, Muru, Vasu, and their teams-for taking time to diagnose problems properly and communicate clearly through jobs, from PCB replacements to chemical overhauls and leak repairs. Long-term customers return repeatedly, citing fair pricing and the care teams take to test and explain their work. Same-day and next-day scheduling appears standard, and the business handles both routine maintenance and complex diagnostics with equal attention.
Repeat customers commend the team for arriving on time, explaining work clearly, and finishing with tested, clean results. Technicians like Prabhu, Sentil, Mani, Hong, and Bose earn specific praise for skilled installation and service; pricing aligns with their website, though not the lowest available. One caveat: cleanup was noted as rushed on a single installation. The business lists 25+ years of operation, serves multiple neighbourhoods, and handles everything from general servicing to VRV/VRF systems, chemical washes, and full installations. They respond quickly to queries and confirm slots via WhatsApp. Booking can take time before confirmation, and expect noise during chemical cleaning.
Last updated 2026-08-11