Crystal, Prabhu, and service technicians like Mahbub and Abbas earn consistent five-star praise for patience and skilled work. Yet repeated complaints paint a stark picture: gas and water leaks within days of installation, piping done poorly enough that a recheck five years later revealed mismatched insulation and inadequate taping, and installers who ignore customer instructions, demand hidden charges mid-job, and dismiss concerns with hostility. Sales promises do not survive into the field.
Follow-up after problems is spotty or absent. Customers report being ignored for weeks after raising issues, receiving servicing vouchers they bin, and being pestered by sales calls after explicitly refusing them. One reviewer summed the pattern: "Display can be misleading." The company's trophies and promises do not match the experience delivered. A site survey before work begins is not standard practice here.
All seven reviews give five stars. Work quality is consistent, staff (Tommy and Jenny named) arrive on time, and customers trust the business to be straight with them.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Strong spots and serious gaps mix here. A long-term customer praised their ability to fix old units and diagnose complex wiring faults, while another reported Ah Wei quickly found and corrected a cross-wiring installation error. Yet installation defects dominate complaints: one household endured repeated water flooding for months after a new install with no fix; another paid over $500 for outdoor cleaning and refrigerant top-up without proper pressure measurement, leaving units still inadequately cold; a third saw an undiagnosed gas leak cost over $100 with no real resolution.
Last updated 2026-08-11