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Chan Brothers Aircon

Updated 2026-08-11 · 2,604 reviewed · 600 listed · Scored from 688 Google reviews · How we rank ›

4.8(688) 84 composite score See reviews on Google ✓ Google-verified
Aircon InstallationAircon Servicing & RepairAircon Maintenance Contracts24/7 Emergency Aircon RepairGas Top-Up & Chemical Cleaning
Chan Brothers Aircon
Services
Aircon Installation, Aircon Servicing & Repair, Aircon Maintenance Contracts
Reviews
688

What recent reviews say

Most customers praise Chan Brothers' technicians by name for speed, professionalism, and candid explanations of problems. Elvin, Mr Teng, Mr Koh, and others earn consistent mention. One long-term customer, however, reports years of aggressive upselling and repeated unnecessary gas top-up recommendations, including on a brand-new system only six months after installation-a pattern that destroyed their confidence.

The tension is real: five-star reviews celebrate fair quotes and thorough work, but the dissenting voice flags a systematic pressure to add charges. Prospective customers should ask for written quotes upfront and seek a second opinion before authorizing refrigerant top-ups or chemical cleaning, especially early in a system's life.

Praised for
  • skilled and knowledgeable technicians
  • speedy, efficient work
  • friendly and approachable staff
  • clear explanations and transparency
  • fair pricing
Watch-outs
  • aggressive upselling on additional services
  • recurring recommendations for unnecessary gas top-ups
  • loss of trust in service recommendations
skilled-techniciansquick-responseprofessional-serviceresponsivepushy-upselling
Best for: homeowners wanting speedy repairs and a named technician they can ask for again
Think twice if: customers on maintenance contracts hesitant about aggressive upselling; verify gas or chemical-wash recommendations independently

Strengths

  • named technicians with strong track records
  • fast, on-site repairs (e.g. compressor replacement in 2 days)
  • transparent communication and upfront explanations

Worth knowing

  • Named technicians repeatedly praised: Elvin, Mr Teng, Mr Koh, Mr Tan, Mr Tay, Mr Ng, John.
  • Compressor replacement achieved in 2 days.
  • One customer reported repeated gas top-up recommendations over 4-5 years on a maintenance contract, including on a brand-new system only 6 months post-installation; independent inspection found no leak.
  • Customers praise clear explanations of problems and remedies during visits.

What reviews say by service

Aircon Servicing & Repair
Praised for speed and professionalism in repairs; one customer flagged upselling pressure over years.
Aircon Maintenance Contracts
Mixed: one long-term customer lost confidence due to repeated unnecessary service recommendations; others signed up after positive experiences.
Gas Top-Up & Chemical Cleaning
Subject of the main complaint: customer reports years of pressure to authorize gas top-ups and chemical washing, including on new systems.

How it compares

  • Rated 4.8 against a 4.64 average across the 256 aircon servicing & repair businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank
Star rating 86
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 75
Verification 0

Rating breakdown

5
637
4
12
3
3
2
5
1
31

Common questions

Can I request a specific technician?
Yes. Reviewers praise and ask for named technicians by name (Elvin, Mr Teng, Mr Koh, Mr Tan, Mr Tay, Mr Ng, John), suggesting the business allows this.
How long does a compressor replacement take?
One customer reported their spoilt compressor was removed and replaced in 2 days.
Should I get a second opinion before agreeing to a gas top-up?
One long-term customer strongly recommends this, citing years of unnecessary top-up recommendations that independent inspection disproved.
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Last updated 2026-08-11