20 low data
Sing Liang Loke Refrigeration & Air Conditioning Service
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Aircon InstallationCommercial & Industrial Aircon
Cool-Air Control - Aircon Servicing
Aircon InstallationAircon Servicing & RepairAircon Maintenance Contracts
- Services
- Aircon Installation, Aircon Servicing & Repair, Aircon Maintenance Contracts
- Reviews
- 12
What recent reviews say
Reviewers consistently praise Cool-Air's skilled technicians, team stability, and thorough work, especially over long-term contracts. Several loyal clients report four or more years of reliable service with the same staff. However, critical one-star reviews describe rushed servicing visits, faulty installations that required expensive follow-up repairs, and unaccountable billing for the company's own errors.
Praised for
- professional team with consistent personnel
- thorough, efficient workmanship
- punctual and responsive service
- fair pricing, no hidden costs
Watch-outs
- rushed or incomplete servicing
- high unexpected charges for mistakes
- poor initial customer service
- lack of accountability for failed work
skilled-technicianspunctualresponsiveprofessional-serviceclean-workmanshiptidy-installationfair-pricingunresolved-issuerecurring-leaks
Best for: Long-term maintenance contracts with established teams; customers seeking familiarity and quality oversight.
Think twice if: Initial installation quality varies; some report rushed servicing visits and unexpected repair bills after faulty work.
Strengths
- team stays the same across years, building familiarity
- thorough workmanship and site cleanup
- owner conducts quality checks on jobs
Worth knowing
- Owner (Kian) personally visits sites to verify work quality before handover
- staff tenure high; same team members serve repeat customers over years
- one 5-star reviewer has been with Cool-Air over 10 years
- Daikin units installed 4+ years ago still maintained by same team
- rushed 10-15 minute servicing visits noted in complaints
What reviews say by service
- Aircon Installation
- Highly praised for quality materials and piping; one major complaint of faulty reinstallation after renovation.
- Aircon Servicing & Repair
- Split reviews: long-term loyal clients praise thoroughness; critics report rushed 10-15 minute visits and incomplete cleaning.
- Aircon Maintenance Contracts
- Praised for consistent team and reliability over 4+ years; one complaint of unnecessary expensive chemical cleaning upsell.
How it compares
- Rated 4 against a 4.47 average across the 417 aircon installation businesses listed here.
- Has more Google reviews than 53% of the businesses in this directory.
How we scored this
How We Rank Star rating 55
Review volume 48
Review recency 82
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
9
4
0
3
0
2
0
1
3
Common questions
- Does Cool-Air keep the same technician across multiple visits?
- Yes. Reviewers note the team remains consistent, with senior staff overseeing newer technicians. One customer reported the same team over 10+ years.
- What does an annual maintenance contract include?
- Their website lists 12-month Aircon Service Contracts starting from SGD300, though the review data does not specify exact servicing frequency or what is covered.
- Do they serve HDB and condo units?
- Yes; reviews mention 5-room flats, executive maisonettes, and renovated units. Their website claims island-wide service coverage.
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