Most customers report competitive pricing and strong installation work from teams like Alex, Yogesh, and Li Feng. Christine and Mr Kang handle inquiries with patience and clarity. However, two recent complaints stand out: one detailed poor site prep and debris left behind, the other an unresolved odour problem with delayed initial support and unclear warranty limits.
Repeat customers speak highly of the value and workmanship, and several name staff by name (Soon, Jeeva, Ah Siong, Christine). The business appears solid for straightforward jobs but needs better post-installation cleanup protocols and faster response to emerging issues.
Recent shift: Sentiment has become more polarised in recent weeks. The most recent one-star review (2 days ago) complaining of poor cleanup and poor care stands in sharp contrast to the strong five-star track record. An earlier one-star review (3 months ago, edited) centres on an odour problem and slow response, suggesting a systemic communication lag on post-install issues rather than isolated incident.
Most jobs go smoothly with praise for installer Ah Huat's professional manner and quick turnaround. One early complaint flagged impatient delivery staff, but the bulk of repeat business and five-star reviews suggest installation quality and customer service are the norm.
Reviewers consistently praise swift emergency response, with technicians arriving same-day even for last-minute requests. Named staff like Ong, Alan, Dean, Kelson, and Alain are mentioned for professionalism, clear explanations, and patience. Wei and others handle after-sales follow-ups the same day when issues recur, earning trust from long-term clients. Diagnostics are thorough where others failed, and pricing is described as reasonable. No complaints emerge in recent reviews.
All 12 recent reviews are five or four stars. Customers consistently praise the team for arriving quickly (same-day callbacks are common), identifying faults with precision, and completing work cleanly without surprise costs. Staff come across as knowledgeable, courteous, and willing to work outside standard hours when needed.
Last updated 2026-08-11