Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All reviewers rate this installer five stars. One reviewer who works for the company praises their service work, installation, replacement, and repairs. Evidence is limited to two reviews across six years.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Gradecool draws strong praise for fast scheduling and fair-priced repair work; technicians like Mr Liu, Mr Seng, Ming, Michael, and Niki earn individual recognition for professionalism and clear explanations. However, servicing quality varies sharply. Multiple reviewers report incomplete cleaning, unnecessary chemical wash upselling, and one costly incident where water protection failed during servicing yet the company deflected blame rather than make it right, offering only token compensation after public review pressure. Their website claims nearly 20 years operating and acceptance of Climate Vouchers. The 4.5-star average masks the split: 86% five-star versus 14% one/two-star, revealing a business whose weakest link is consistency in quality control and accountability when things go wrong.
Last updated 2026-08-11