Do you cover aircon leaks after installation?

Reviews show inconsistent recovery. Some customers were charged $50 for troubleshooting instead of warranty service when leaks appeared within a year. Others report successful repair after complaint escalation.

What does maintenance contract servicing include?

One customer documented only 5-10 minutes per unit per visit under a 4-visits-per-year contract at $240+9% for 2 units, yet recurring leaks continued.

Who should I ask for when booking?

Customers specifically praise Jen Nee (admin/booking responsiveness) and named technicians Ah Hui and Loh ww for installation quality.

Pure AirConditioning Pte Ltd

Updated 2026-08-11 · 2,604 reviewed · 600 listed · Scored from 34 Google reviews · How we rank ›

4.4(34) 69 composite score See reviews on Google ✓ Google-verified

Aircon Installation

Service: Aircon Installation
Reviews: 34

What recent reviews say

Customers who work with named staff like Jen Nee and Ah Hui report decade-long loyalty and responsive, professional service. However, multiple recent reviews describe installation defects (leaks, wall placement failures) that went unaddressed without charge, rushed maintenance visits under contract, and delayed customer service responses. Quality appears inconsistent: skilled technicians can deliver smooth, detail-oriented work, but some jobs lack proper insulation or inspection, and the company's willingness to offer service recovery varies.

Praised for

responsive, friendly staff
skilled, detail-oriented technicians
clean, efficient installation
long-term customer loyalty
good after-sales support

Watch-outs

poor workmanship on installation (leaks, insulation failures)
slow customer service response
high troubleshooting charges
rushed servicing on contracts
inadequate after-sales recovery

responsiveskilled-techniciansclean-workmanshipprofessional-servicerecurring-leaksunresolved-issuepoor-communicationlong-wait-time

Best for: Customers seeking long-term technician relationships and responsive admin support, provided installation is supervised closely.

Think twice if: Installation defects (leaks, insulation failures) have recurred and service recovery has been inconsistent; some customers report charged troubleshooting rather than warranty help.

Strengths

named staff (Jen Nee, Ah Hui) known for responsiveness and expertise
BCA registered and SCA member
over 20 years claimed operating history
clean, thorough installation when executed well

Worth knowing

Staff named: Jen Nee (admin, responsiveness), Ah Hui/Ah Hee (technician, maintenance), Loh ww (installation), KC (repair), Li Ying (booking).
Recurring complaint: aircon installed with poor insulation; leaks appeared months later.
One customer charged $50 troubleshooting fee instead of warranty service after leaks a year post-installation.
One customer reported door-camera proof that only 5-10 minutes per unit spent on maintenance visits under contract, yet charged $65.40 per unit per visit.
Installation cracking reported 3 years after job; company quoted $800+GST to relocate, refused to treat as workmanship issue.
One customer's 1-star review allegedly prompted boss to threaten legal action; later upgraded to 4 stars after repair technician KC helped.

What reviews say by service

Aircon Installation: Mixed: installations praised for cleanliness and efficiency when well-executed; multiple reports of poor insulation leading to leaks within months, and company resistance to warranty claims.
Aircon Servicing & Repair: Inconsistent: some customers report skilled, thorough technicians; others describe rushed visits (5-10 min per unit) under maintenance contracts despite full charges.

How it compares

Rated 4.4 against a 4.47 average across the 417 aircon installation businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Rank

Star rating 62

Review volume 67

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Do you cover aircon leaks after installation?: Reviews show inconsistent recovery. Some customers were charged $50 for troubleshooting instead of warranty service when leaks appeared within a year. Others report successful repair after complaint escalation.
What does maintenance contract servicing include?: One customer documented only 5-10 minutes per unit per visit under a 4-visits-per-year contract at $240+9% for 2 units, yet recurring leaks continued.
Who should I ask for when booking?: Customers specifically praise Jen Nee (admin/booking responsiveness) and named technicians Ah Hui and Loh ww for installation quality.

Contact

Phone: +6564587707
Website: http://www.pureair.com.sg/
Address: 1 Tampines North Dr. 1, #08-55 T-Space, Singapore 528559
Open in Google Maps

Last verified 2026-08-11

Opening hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: 08:30-12:00
Sunday: Closed

As listed on Google.

From their website

Services listed

General ServicingChemical OverhaulRepair/TroubleshootAircon Installation

Credentials claimed:BCA Registered Contractor, Member of the Singapore Contractors Association

Operating:over 20 years of experience

As published by the business on its own website; not independently verified.

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