Most customers report fast, thorough work and cold air restored, often praising Jalal and Islam by name. Technicians explain problems clearly and charge fairly for chemical washing and leak repairs.
However, two serious service failures stand out: a technician didn't show for an evening appointment with no notice or calls, and a separate installation leaked within a year with a $50 diagnostics fee added to the complaint rather than resolved. Communication gaps when responding to initial enquiries also frustrated at least one customer.
Most reviews praise quick scheduling, thorough work, and fair pricing on servicing and chemical cleaning. One older complaint noted unresponsiveness to an inquiry; recent feedback is solidly positive.
Most work gets high marks for speed, clean execution, and teams that stay responsive on site. Named staff like Hanpin, Basil, Arun, and Mr Lee earn specific praise for knowledge and patience. The friction point is consistent: owner behaviour on the shop floor, reported as rude and in one case racially inappropriate. For repeat clients, the technical reliability and willingness to solve problems on-the-fly make them worth engaging. First-time visitors should expect strong workmanship but should not assume warmth at point of contact.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-11