Do they install multiple units in one visit?

Yes: one review mentions 6 units installed together, with coordinated protection of work areas.

What happens if I miss a scheduled service visit?

Complaints indicate they are reluctant to reschedule and do not proactively remind customers before visits.

Can they handle a broken aircon on a public holiday?

Yes: one customer reported WhatsApp contact during Chinese New Year closure and attendance when the business reopened.

SAS M & E Pte Ltd

Updated 2026-08-11 · 2,604 reviewed · 600 listed · Scored from 49 Google reviews · How we rank ›

3.8(49) 55 low data composite score See reviews on Google ✓ Google-verified

Aircon Servicing & RepairAircon Maintenance ContractsAircon Installation

Services: Aircon Servicing & Repair, Aircon Maintenance Contracts, Aircon Installation
Reviews: 49

What recent reviews say

Opinions split sharply: many report fast, clean installation and reliable maintenance when service runs smoothly, with staff named for responsiveness. Others describe poor follow-up on enquiries, services performed without consent, and difficulty rescheduling missed visits. Staff conduct on-site (politeness, tidiness) draws consistent praise; management coordination does not.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

prompt response to emergencies
tidy, professional installation work
knowledgeable and thorough technicians
responsive customer service staff
timely maintenance visits

Watch-outs

poor follow-up and responsiveness
service completed without permission
rescheduling inflexibility
unreliable communication
late or missed appointments

professional-serviceclean-workmanshipresponsivepoor-communicationno-showlong-wait-time

Best for: Customers needing new unit installation or one-off emergency repair, not long-term servicing.

Think twice if: Think twice if you value follow-up communication or need flexible rescheduling; multiple complaints cite poor contact and rigid appointment handling.

Strengths

fast emergency response (same-day diagnosis)
tidy, considerate on-site work
knowledge of maintenance across multiple units

Worth knowing

Phyllis named as responsive customer service contact
technicians diagnose and quote same-day for major faults (e.g. PCB board replacement)
installation includes furniture protection and area tidying
staff seek permission before entering rooms
maintenance packages listed but enforcement appears inconsistent

What reviews say by service

Aircon Servicing & Repair: Fast diagnosis and quote on emergency call-outs, but inconsistent follow-up on routine jobs and maintenance package terms disputed.
Aircon Installation: Tidy, professional on-site conduct; technicians thorough and knowledgeable; multiple five-star reviews praise installation quality.
Aircon Maintenance Contracts: Polite, timely scheduled visits praised when service proceeds as planned; complaints centre on poor communication about package terms and refusal to reschedule.

How it compares

Rated 3.8 against a 4.64 average across the 256 aircon servicing & repair businesses listed here.
Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Rank

Star rating 35

Review volume 74

Review recency 55

Review sentiment 49

Profile completeness 75

Verification 0

Rating breakdown

Common questions

Do they install multiple units in one visit?: Yes: one review mentions 6 units installed together, with coordinated protection of work areas.
What happens if I miss a scheduled service visit?: Complaints indicate they are reluctant to reschedule and do not proactively remind customers before visits.
Can they handle a broken aircon on a public holiday?: Yes: one customer reported WhatsApp contact during Chinese New Year closure and attendance when the business reopened.

Request a quote

Similar air conditioning contractors nearby

Chua Hup Kiat Electrical & Aircon Engr Sve

5.0(18)✓ Google-verified

Reviewers consistently describe a family operation built on care and technical depth. Raymond and his son visit multiple times before installation to plan piping routes and discuss placement, then execute with visible precision: vacuum pumping, proper gradients, clean areas, and follow-up documentation sent to customers. Service extends years into the future with routine maintenance and same-day or next-day leak repairs. Pricing sits slightly above typical group-buy deals, but reviewers see the premium justified by materials quality and avoided future problems.

Aircon Servicing & Repair

View profile

65 low data

GC Engrg & Air-Con Services Pte Ltd

4.3(11)✓ Google-verified

Most reviewers praise quick replies, honest pricing, and thorough work over years of repeat business. Two older complaints allege overcharging attempts and damage concealment, though the bulk of feedback describes reliable, professional technicians who clean well and advise fairly on maintenance needs.

Aircon Servicing & RepairAircon Installation

View profile