44 low data
Multi-Air Services
4.6(5)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Aircon Installation
THL HQ Aircon
Aircon Installation
- Service
- Aircon Installation
- Reviews
- 13
What recent reviews say
Most reviewers report consistent professional service over multiple years, with named technicians praised for efficiency and courtesy. Eleven of thirteen reviews are five-star, highlighting quick response, neat work, and honest guidance on needs like chemical washing. However, two older complaints raise concerns: one customer reports post-COVID quality decline with leaks and ineffective servicing, and another cites non-standard piping to cut installation costs and unresolved wall damage during setup.
Recent shift: One 2024 complaint about post-COVID service decline and recurring leaks, though this remains a minority view against strong 2023-2024 positive feedback.
Praised for
- professional technicians
- punctual and friendly service
- reliable over years
- clear communication and advice
- fair pricing relative to quality
Watch-outs
- quality decline after COVID
- recurring refrigerant leaks
- non-standard installation practices to cut costs
- installation damage not acknowledged
punctualresponsiveskilled-techniciansclean-workmanshipprofessional-servicequick-responserecurring-leakstidy-installation
Best for: Customers seeking reliable multi-unit maintenance and transparent diagnostic advice from familiar technicians.
Think twice if: Those installing systems for the first time should verify piping and installation standards independently, and monitor for leaks after initial servicing.
Strengths
- consistent service across multiple properties and years
- named technicians with technical expertise and politeness
- fast appointment scheduling
- transparent advice (e.g., flagging when chemical wash is needed)
Worth knowing
- Technicians named: Yoon, Raj, Soh, Wen Zhi
- formerly traded as K&A Air-Con
- owner: Mr. Lim (mentioned as boss in older complaint)
- full-day installations documented (Mitsubishi system replacement morning to evening)
- chemical wash and gas top-up offered
- 5-year service history with same customer common
What reviews say by service
- Aircon Installation
- Praised for neat, professional installation and responsive appointment booking; one old complaint flags non-standard piping practice and unresolved damage.
How it compares
- Rated 4.4 against a 4.47 average across the 417 aircon installation businesses listed here.
- Has more Google reviews than 55% of the businesses in this directory.
How we scored this
How We Rank Star rating 63
Review volume 50
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
11
4
0
3
0
2
0
1
2
Common questions
- How long does a full air conditioning system installation take?
- A complete replacement (e.g., old system to new Mitsubishi) typically takes a full day, morning to evening, according to a recent customer experience.
- Do you offer same-day or urgent appointment scheduling?
- Recent reviews mention fast appointment scheduling and responsive booking, with customers able to request convenient dates.
- Are new installations guaranteed to be done correctly?
- One older review raises concerns about non-standard piping practices. New customers should request confirmation that installations follow manufacturer and industry standards before agreeing.
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Aircon Installation