One five-star review from four years ago praises the business for affordable and trusted air conditioning work, though limited recent feedback means the current service picture is unclear.
Based on limited recent reviews, so treat this as low-confidence.
Alpha & Omega Trinity responds to calls within hours and delivers work without surprise costs or shortcuts. Their teams (named technicians like Ramesh) handle aircon servicing, plumbing, and electrical repairs across HDB flats and condos, earning consistent praise for efficiency and professionalism.
Crystal, Prabhu, and service technicians like Mahbub and Abbas earn consistent five-star praise for patience and skilled work. Yet repeated complaints paint a stark picture: gas and water leaks within days of installation, piping done poorly enough that a recheck five years later revealed mismatched insulation and inadequate taping, and installers who ignore customer instructions, demand hidden charges mid-job, and dismiss concerns with hostility. Sales promises do not survive into the field. Follow-up after problems is spotty or absent. Customers report being ignored for weeks after raising issues, receiving servicing vouchers they bin, and being pestered by sales calls after explicitly refusing them. One reviewer summed the pattern: "Display can be misleading." The company's trophies and promises do not match the experience delivered. A site survey before work begins is not standard practice here.
All seven reviews give five stars. Work quality is consistent, staff (Tommy and Jenny named) arrive on time, and customers trust the business to be straight with them.
Last updated 2026-08-11