Customers consistently praise Dr Penguin for reliable, attentive service backed by experienced staff who go beyond basic cleaning. Technicians arrive on schedule, finish fast, tidy up thoroughly, and offer practical tips on power savings and maintenance intervals tailored to your home's needs.
Prices start at $40-50 per unit for standard cleaning and $120 for pipe flushes. The team sends job reports via WhatsApp and responds quickly to quotes. No complaints appear in recent reviews.
All 13 recent reviews award five stars. Customers consistently praise fast response times (one repair arranged next morning), neat work including floor cleanup, and reasonable pricing. Staff like Jenna, Prabu, and Suresh are noted for professionalism and knowledge; the online appointment system draws particular mention for convenience.
Over five years many customers return to Andy for recurring maintenance and repairs, praising his efficiency, honesty, and willingness to fix issues in one visit rather than push costly replacements. The technician's product knowledge and straightforward pricing keep customers loyal; several mention switching from competitors who were less effective or more expensive. Andy handles installation, repair, and maintenance across residential homes and multi-unit setups. Customers highlight his fast response times and hands-on skill. Multiple families have used him for years and recommend him to relatives and friends.
PassionAir retains strong loyalty from customers who have stayed 5-20 years, citing rapid appointments, knowledgeable technicians, and work done right the first time. One recent complaint highlights a troubling pattern: the business quoted S$3,800 for a full system replacement when the actual issue was a single faulty valve worth a fraction of that cost, prompting the customer to seek a second opinion and raising questions about diagnostic integrity. The business's maintenance contracts and servicing attract repeat customers who value proactive SMS reminders and thorough pre- and post-service checks. Installation jobs are noted for site protection and same-day completion. However, the isolated but serious allegation of misleading diagnosis suggests customers should verify major replacement recommendations before committing.
Last updated 2026-08-11