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Rich Ocean Air Condition Pte. Ltd.

Updated 2026-08-11 · 2,604 reviewed · 600 listed · Scored from 10 Google reviews · How we rank ›

1.8(10) 30 low data composite score See reviews on Google
Aircon Installation
Service
Aircon Installation
Reviews
10

What recent reviews say

Most recent reviewers report failed troubleshooting, mysterious charges for services not rendered, and staff who dismiss legitimate complaints. Two older positive reviews credit reliable past service, yet eight one-star accounts spanning years describe unresolved problems, evasiveness, and inflated costs. The 1.8 rating reflects a consistent pattern of service falling short.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Sentiment has declined sharply. Four to eight years ago, complaints focused on parts delays and pricing. Two to three years ago, complaints shifted to failed diagnostics and unjustified charges. The one two-year-old review and one four-year-old review are the only five-star accounts, both attributing poor visibility to satisfied customers not leaving reviews.

Praised for
  • on-time service (when satisfied)
  • efficient technicians (past cases)
  • long-term customer relationships
Watch-outs
  • cannot diagnose problems accurately
  • charges without fixing issues
  • late arrivals without apology
  • poor communication and customer service
  • staff insist problems don't exist despite evidence
  • slow parts delivery
  • high prices
no-showpoor-communicationoverpricedunresolved-issue
Think twice if: Avoid unless you need installation only; troubleshooting and servicing complaints dominate recent reviews, and refund disputes appear unresolved.

Strengths

  • reliable scheduling (historical cases only)
  • long tenure in business

Worth knowing

  • Reviewers report aircons not cooling despite charged 'cleaning service'
  • Staff allegedly blamed 'old model' without fixing root cause
  • One customer charged for yearly service package despite room temperature 26-27°C on full blast
  • No parts available; long wait times cited
  • Company reportedly silent on billing complaints

What reviews say by service

Aircon Installation
Installation praised in older reviews as part of long-term relationships, but recent cases show poor diagnostics and unjustified charges.
Aircon Servicing & Repair
Chronic complaints: technicians cannot identify faults, charge without fixing, and dismiss customer concerns as false.

How it compares

  • Rated 1.8 against a 4.47 average across the 417 aircon installation businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Rank
Star rating 14
Review volume 45
Review recency 0
Review sentiment 39
Profile completeness 50
Verification 0

Rating breakdown

5
2
4
0
3
0
2
0
1
8

Similar air conditioning contractors nearby

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No rating yet

Review evidence is limited. The business states it handles aircon installation, repair, servicing, refrigerator repair, and cold room work across Singapore from a Tampines base.

Aircon Installation

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Last updated 2026-08-11