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VOIS Pte Ltd

Updated 2026-08-11 · 2,604 reviewed · 600 listed · Scored from 81 Google reviews · How we rank ›

4.5(81) 73 composite score See reviews on Google ✓ Google-verified
Aircon Maintenance ContractsGas Top-Up & Chemical Cleaning
VOIS Pte Ltd
Services
Aircon Maintenance Contracts, Gas Top-Up & Chemical Cleaning
Reviews
81

What recent reviews say

Five-star reviews consistently praise named technicians like Nick, Rahman, Tong, and Lai for swift problem-solving and polite conduct. Customers highlight transparent costs and honest work. However, one-star complaints reveal a stark divide: some report no warranty on repairs, late arrivals despite time slots, and technicians recommending the same part twice without reviewing prior work, suggesting inconsistent knowledge transfer across the team.

Those long-term customers who stick with VOIS note their steam cleaning visibly improves airflow and removes odours and mold. Yet newer or one-off clients have hit issues: unperformed services, poor office communication when problems arise, and a lack of follow-up on complaints. The 83% five-star rate reflects loyalty among repeat customers, while the 11% one/two-star cluster hints at friction during problem resolution and scheduling.

Praised for
  • professional technicians named specifically
  • honest transparent pricing
  • responsive admin staff
  • effective steam cleaning results
Watch-outs
  • no workmanship warranty offered
  • poor communication and late arrivals
  • repeat unnecessary recommendations
  • inconsistent service quality
skilled-techniciansresponsivehonest-quotesprofessional-servicepoor-communicationno-showunresolved-issuetidy-installation
Best for: Repeat customers seeking transparent maintenance contracts and steam cleaning with established technicians.
Think twice if: First-time callers should confirm service scope in writing: no workmanship warranty is offered, and communication delays or missed time slots have left some without resolution.

Strengths

  • named experienced technicians (Nick, Rahman, Tong, Lai) known for swift repairs
  • transparent itemised pricing and honest workmanship
  • steam cleaning that visibly removes mold and improves airflow
  • on-time technical visits when scheduling works

Worth knowing

  • Technicians named: Nick (admin/coordination), Rahman, Tong, Lai, Rana, Mamun, Naylin, Ah Ching, Ching, Nora (customer service)
  • Steam cleaning removes mold and deep-cleans coils with high-pressure equipment
  • No warranty on workmanship provided
  • Mitsubishi Electric lists them as authorised servicing partner
  • One complaint: technician recommended replacing same PCB board twice in six months without reviewing prior work records
  • Long-term customer (10+ years) cites 'comprehensive services'
  • Typical repair visit 20 minutes for troubleshooting and resolution

What reviews say by service

Aircon Maintenance Contracts
Long-term customers report satisfaction; repeat clients cite thorough servicing. New customers sometimes experience communication delays and late arrivals against promised time slots.
Gas Top-Up & Chemical Cleaning
Steam cleaning highly praised for removing mold, dust, and odours; one reviewer noted improved airflow and cooling strength after deep clean.

How it compares

  • Rated 4.5 against a 4.68 average across the 215 aircon maintenance contracts businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

How We Rank
Star rating 66
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
67
4
4
3
1
2
2
1
7

Common questions

Do you offer a warranty on repairs?
No. The business states they do not provide warranty on workmanship and will not take responsibility for issues arising after repair.
What does steam cleaning involve?
High-pressure steam deep-cleans the indoor unit, coils, and filters to remove mold, dust, and odours. It is chemical-free and improves airflow and cooling strength.
Which technicians should I request?
Reviewers specifically named Rahman, Tong, Lai, Rana, Mamun, and Naylin as experienced and professional. Nick in admin is noted for arranging appointments promptly.
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Last updated 2026-08-11